1. Is a demo account available?
Yes, we offer a demo account that allows you to explore the platform and practice trading without any financial risk.
2. What is the purpose of a demo account?
A demo account closely resembles a live account in terms of interface and features. It helps clients become familiar with platform operations and CFD trading.
3. How do I open an account?
Simply follow the platform instructions, submit your basic information, and complete identity verification to apply for an account.
4. How long does the account verification take?
Once all required information is submitted, identity verification is generally completed within one business day.
5. What payment methods are available for deposits?
We support multiple deposit methods. Funds usually arrive within minutes; if delayed, please contact customer support.
6. Are there any deposit fees?
We do not charge any deposit fees. However, your payment provider or intermediary bank may impose currency conversion or processing fees.
7. How can I withdraw funds?
Submit a withdrawal request through the platform. The withdrawal method will match your deposit history. Processing time depends on the payment provider.
8. Are there any commissions or additional fees when trading?
We offer commission-free trading. Reasonable costs are reflected in the spread. Additional charges, such as overnight fees, may apply in certain cases.
9. Why are spreads variable?
We use floating spreads, which may vary due to market volatility and liquidity. Please refer to real-time spreads on the trading platform.
10. What are take profit and stop loss orders?
A take profit order secures gains, while a stop loss limits losses. When the market hits the trigger price, the system executes the order at the best available price.
11. What is price gapping?
Price gapping occurs when prices skip levels during volatile conditions or news events. Orders may not execute at their preset levels.
12. Why are there two prices: buy and sell?
The "buy price" is used when opening a long or closing a short position, while the "sell price" is for opening a short or closing a long position.
13. What are the common types of pending orders?
Common types include buy limit, sell limit, buy stop, and sell stop orders. These help you trade automatically at specified prices.
14. Why wasn’t my pending order executed at the set price?
Pending orders only execute when the market reaches your preset level and sufficient margin is available. High volatility may cause slippage.
15. When can pending orders be canceled automatically?
Pending orders may be removed if there's insufficient margin, if the order expires, or if canceled manually.
16. Why wasn't my order triggered when price reached the preset level?
Some pending orders consider spreads when triggering, which may differ from the displayed price. Refer to platform rules for details.
17. How is the closing price determined?
Long positions close at the sell price; short positions close at the buy price, based on current platform quotes.
18. Why are prices different across platforms?
CFDs are over-the-counter instruments, and different providers use varying data sources. Minor differences may exist, but general trends remain consistent.
19. Will my funds be used for other purposes?
No. Client funds are held in segregated accounts in accordance with regulatory requirements. The platform follows strict fund handling rules.
20. Is my personal information secure?
We take privacy seriously and comply with all relevant data protection laws to ensure your information is secure.
Risk Disclaimer
The information provided above is for educational and reference purposes only and does not constitute investment advice. Trading CFDs involves high risk and may not be suitable for all investors. Please ensure you fully understand the risks involved before trading.